New emails: Order invoice and Return instructions added to OrderlyEmails


OrderlyEmails has been updated with the latest email notifications released by Shopify, to support their new invoicing and returns features. The below emails have been automatically added to any existing email theme purchased, and can be edited and customized easily within the editor.

Order invoice email

This email is sent to the customer by Shopify, when the order has an outstanding balance. It can be triggered from the Order details page in the Shopify admin, for orders in a "Payment pending" status.

Example of Order invoice email

Return instructions

This email is sent to the customer by Shopify, when a return is created in the Shopify admin. It contains information about how to print the return label, and send the items back to you.

Example of Return instructions email


To customize and setup these new emails in your Shopify account, do the following:

1. Login or install OrderlyEmails:
2. Click the "Customize" button on your email theme
3. Select the email you would like to customize in the dropdown and make your changes
4. Once done, click the "Export to Shopify" button and follow the instructions.

We will always ensure that all email notifications in the Shopify admin, are also available to customize in OrderlyEmails, even for earlier purchased themes :) 

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